RETURN COST
If you have issues with a delivery please contact us as soon as possible.

Damage in Transit
Any items damaged in transit must be recorded as 'damaged' on receipt if they are a signed-for delivery, or reported to your local Post Office.

You should retain the original packaging so we can see what happened - if we ask you to return the product to us, we will need the original packaging to be included.

RETURNS & EXCHANGES

Personalisation Errors on Our Part

Within 30 days of receipt of your personalized item, you may return it in its original condition for a replacement if we have made any errors on the item. Please note that we will apply a policy of reasonableness: if we in good faith amend something we think was an unintended mistake, such as an order spelling 'love' as 'lvoe', this will not be classed as an error on our part. If you wanted it to be deliberately misspelt you are advised to explain this to us in the 'any notes you want to give us' box on the order, or via email.